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We are seeking a customer order picker for a plant nursery near Hertford. The role will include selecting & collating nursery stock to fulfil customer orders accurately & with attention to plant quality and specific customer requirements and deadlines. The job will be Monday to Friday working a 37.5 hour week.

Job Responsibilities:

* Collate orders with reference to specific customer requirements.
* Packing and loading of plants prior to collection or dispatch with attention to preserving the quality of the order.
* Updating computer records to reflect the state of orders due for collection or dispatch.
* Communication of any shortfalls in stock or quality issues to the relevant salesperson.
* Meeting customer deadlines for order collections and deliveries.
* Assist with the maintenance and welfare of orders waiting for delivery or collection.

You will need to communicate information regarding shortages and quality issues to the salespeople and/ or Customer Orders Team Leader or Customer Orders Nurseryman. There is a requirement to update the computer system with relevant details and to relay information verbally to appropriate members of staff. You will be exposed at times to inclement weather conditions such as rain or cold. Heavy lifting may be involved.

Job Summary:

Selecting & collating nursery stock to fulfil customer orders accurately & with attention to plant quality and specific customer requirements and deadlines.

Company Chart:

Operations

Job Responsibilities:

Collate orders with reference to specific customer requirements.
Packing and loading of plants prior to collection or dispatch with attention to preserving the quality of the order.
Updating computer records to reflect the state of orders due for collection or dispatch.
Communication of any shortfalls in stock or quality issues to the relevant salesperson.

· Meeting customer deadlines for order collections and deliveries.

· Assist with the maintenance and welfare of orders waiting for delivery or collection.

Working Relationships and Communication Requirements of the Job

Working relationships

You will be expected to work with Customer Orders Operatives and the Customer Orders Team Leader.

Communication requirements

You will need to communicate information regarding shortages and quality issues to the salespeople and/ or Customer Orders Team Leader or Customer Orders Nurseryman. There is a requirement to update the computer system with relevant details and to relay information verbally to appropriate members of staff.

Physical Working Conditions and Environment

You will be based at the nursery, Letty Green and may be expected to visit the nursery at Birch Green. You will be exposed at times to inclement weather conditions such as rain or cold.

Additional Information:

Skills, Knowledge and Competencies:

The post holder will be expected to meet the requirements of the post and the person specification.

Health and Safety

The post holder has a duty of care to themselves and to others with whom they come into contact in the course of their work as laid down in the Health and Safety at Work Act 1974 and any subsequent amendment or legislation.

Equality and Diversity

The Company is committed to providing an environment where all staff, enjoy equality of opportunity.

This includes recognising diversity of staff, customers and not treating anyone less favourably on grounds of any protected characteristic etc including, age, ethnic origin, religion or belief, gender, gender reassignment, culture, health status, relationship status, disability, sexuality, social background, trade union affiliation or any other unreasonable grounds.

The Company will strive to eliminate all forms of discrimination. We recognise that this requires not only a commitment to remove discrimination, but also action through positive policies to redress the inequalities produced by past discrimination.

Confidentiality

All staff must be aware of the Data Protection Act 1984, and its subsequent amendments, which is now in force. This means that protection of data about individuals is a requirement of the law and if any employee is found to have permitted unauthorised disclosure, the Company and the individual may be prosecuted.

Behaviours, attitudes, aptitudes and competencies

Staff must also display the appropriate behaviours, attitudes, aptitudes and competencies for their particular role. The Company will ensure that all employees reflect the standards of behaviour that the company expects at all times.

Organisational Change

As services develop and change, the post holder may be required to undertake different/other responsibilities within the Company.

Review:

This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder.

PERSON SPECIFICATION – CUSTOMERS ORDERS PICKER – Date last reviewed: 7.9.16

CRITERIA

ESSENTIAL

DESIRABLE

KNOWLEDGE, TRAINING AND EXPERIENCE:

3 GCSE’s level ‘C+’, or equivalent

At least 2 years relevant horticultural background

AREAS OF EXPERIENCE AND KNOWLEDGE:

At least some relevant horticultural background

COMMUNICATION SKILLS

Computer literate. Ability to work in a team or alone. Teamwork requires the ability to both delegates and work under instruction.

Able to communicate verbally and in writing in English

ANALYTICAL SKILLS

Ability to use initiative in problem-solving situations.

DIVERSITY

Comply with the Equality Act 2010

People skills

PHYSICAL SKILLS

Ability to work in inclement weather conditions.

Driving licence

PHYSICAL EFFORT

Some heavy lifting may be necessary

MENTAL EFFORT

Ability to multi-task or cope with changing priorities

EMOTIONAL EFFORT

Able to manage own stress levels.

Tagged as: customer officer